Service Design
Our goal is to help businesses create and optimize services that meet the needs of their customers while achieving their business goals. By combining user-centered design with service design methodology, we deliver holistic solutions that are both functional and delightful to use. Let us help you transform your services into experiences that exceed expectations.
What we do in Service Design
User research
We conduct extensive user research to understand the needs, wants, and behaviors of their clients' customers. This research may include interviews, surveys, and observations to gain insights into user needs.
Service mapping
We create service maps to understand how different parts of a service work together. This helps identify areas where the service can be improved and optimized.
Prototyping
We create prototypes of new services to test their viability and usability. This helps identify issues and improve the design before it is launched.
User testing
We help clients develop service design strategies that align with their business goals and customer needs.
Service design strategy
We conduct user testing to ensure that services are user-friendly and meet the needs of their target audience.
Service design implementation
We help clients implement service design solutions and measure their success.
How we find the solution
Breaking down the project on these 5 main key phases.
Discover
- Define the problem
- Conduct research
- Map the customer journey
- Define user personas
Research
- Define research question
- Conduct literature review
- Develop research plan
- Collect & analyze data
- Draw conclusions
- Communicate findings
Ideate
- Brainstorming & Card Sorting
- Idea selection
- Concept development
- Concept testing
- Final concept selection
- Concept detailing
Prototyping
- Create low-fidelity prototypes
- Gather feedback
- Refine and iterate
- Build high-fidelity prototypes
- Test and evaluate
- Refine and finalize the prototype.
Implementation & evaluation
- Implementation planning
- Service delivery
- Service monitoring
- Service evaluation
- Continuous improvement
Our Work
Ourmedic
UI UX - Web - Mobile
Connect with top UK doctors from anywhere in the world with Ourmedic's online consultations.
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My OMPEG
UI UX - Web - Mobile
Empowering the Maharashtrian Community in the UK with My OMPEG Networking Group.
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Solano
UI UX - Web - Mobile
Effortlessly manage tasks with Solano - your confidential online task management system.
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Interior AI
UI UX - Mobile
Revamp your home décor with ease using the Interior AI mobile app's personalized decoration ideas and user-friendly interface.
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Have a project in mind?
Book a call with our team
Schedule a 30 min consultation to discuss how we can help you grow your business.
